Customer Engagement Manager (m/w/d)
Core
Support partners in the successful implementation and adoption of software solutions in the care and healthcare sector, ensuring optimal customer experience from onboarding to daily use.
Role type
Customer Engagement Manager (Customer Success)
Builds
Software solutions for the care and healthcare sector
Domain
Healthcare / Care sector / SaaS
Deliverable
client delivery (via careerplan.io/jobs/2634969-customer-engagement-manager-mwd-at-vp-verbund-pflegehilfe-gmbh)
Required skills
Onboarding process management, data analysis, process optimization, user experience improvement, cross-functional collaboration, relationship management
Preferred skills
Experience in Customer Success, Support, Sales, Project Management, MS Office
Responsibilities
Plan and execute customer onboarding processes, accompany partners during implementation and activation phases, support software solution implementation, analyze usage data and derive optimization measures, identify process and UX improvement potential, collaborate with internal sales/product/support teams, build and maintain long-term customer relationships
