Kundendienstberater (m/w/d) - Toyota Fulda
Core
Central interface between the workshop and customers, responsible for maintenance, repair, and service advice.
Role type
Customer service advisor (automotive)
Builds
Long-term customer relationships and service revenue
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
Automotive training (Kfz), customer communication, order management, billing, accident handling
Preferred skills
Master's degree, prior service experience
Technologies
None stated
Responsibilities
Advise customers on maintenance and repairs, recommend additional services, manage workshop orders, explain costs and results, handle billing and warranty claims, process accidents, coordinate with workshop teams