Sr Technical Account Advisor (Retail - Logistics Service Provider)
Core
Trusted technical and operational partner for enterprise SaaS customers, ensuring healthy environments, resolving complex issues, and driving adoption of AI-enabled capabilities.
Role type
Senior Individual Contributor Technical Account Manager
Builds
Enterprise SaaS solutions, AI-enabled operational capabilities, and customer success outcomes
Domain
Supply Chain, Retail Logistics, Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical account management, enterprise SaaS support, incident management, SLA tracking, root-cause analysis, cross-functional coordination, AI/ML fundamentals, stakeholder communication
Preferred skills
Retail logistics service provider experience, supply chain/warehouse management solutions, Blue Yonder products, ITIL practices, BI tools, executive reporting, AI/ML adoption strategies
Technologies
Predictive analytics, anomaly detection, generative AI, natural-language experiences, automated diagnostics, agentic workflows, cloud-hosted environments
Responsibilities
Monitor service health and SLA performance; coordinate cross-functional teams to resolve escalations; identify cross-sell/upsell opportunities; deliver service reviews and health insights; translate technical issues into business impact; guide customers on AI-enabled capabilities
Seniority
Senior, hands-on IC with significant cross-functional influence
