Customer Success Partner (Retail Industry)
Core
Strategic advisor for retail customers to maximize value of Blue Yonder supply chain solutions, driving adoption, retention, and growth.
Role type
Senior Customer Success Partner (Retail)
Builds
Customer success outcomes, value realization, and strategic partnerships for retail clients
Domain
Retail industry + Supply Chain Management
Deliverable
client delivery
Required skills
Retail supply chain expertise, executive stakeholder management, strategic business review leadership, customer retention strategies, upsell/cross-sell facilitation, risk mitigation, commercial acumen, data-driven analysis
Preferred skills
SaaS business model knowledge, cross-functional collaboration, customer advocacy program management
Technologies
Blue Yonder supply chain solutions
Responsibilities
Serve as primary strategic advisor to executive stakeholders; Lead discovery and Value Success Plans; Drive Executive and Quarterly Business Reviews; Mitigate attrition risks; Facilitate renewal and expansion opportunities; Build customer champions for advocacy.
Seniority
Senior, hands-on IC with strategic advisory focus
