(Junior) Mitarbeiter Marktplatz-Support & Kundenservice (m/w/d)
Core
First point of contact for customers on marketplaces (Amazon, Otto, Kaufland), managing returns, and supporting omnichannel processes to ensure consistent service quality.
Role type
Junior customer service specialist (marketplace & returns)
Builds
Customer support responses, return processing workflows, and omnichannel order fulfillment
Domain
E-commerce / Retail
Deliverable
customer delivery
Required skills
Customer service experience, marketplace management, returns management, omnichannel process support, data analysis, cross-functional collaboration
Preferred skills
E-commerce background, ERP or ticketing system experience, C1 German, English basics
Responsibilities
Answer customer inquiries on marketplaces, manage and control incoming returns, support store operations with online order fulfillment, monitor service quality across channels, collaborate with procurement and logistics, identify patterns in customer issues and implement improvements