Sr Support Engineer 1 - BY TMS/Transportation Management, SQL, Application Support (Immediate Joiners Preferred)
Core
Deliver flawless application support and resolve complex solution issues for BY (Blue Yonder) customers in the Transportation Management System domain.
Role type
Senior Support Engineer (Techno-functional)
Builds
Customer solution stability and service quality for SaaS-based TMS tools
Domain
Supply Chain / Transportation Management Systems (TMS)
Deliverable
client delivery
Required skills
SQL, Oracle, AppDynamics, Splunk, SaaS troubleshooting, SLA management, environment replication, knowledge base creation
Preferred skills
Blue Yonder TMS knowledge, API/EDI concepts, automation of routine tasks
Technologies
SQL, Oracle, AppDynamics, Splunk, SNOW
Responsibilities
Resolve escalated complex solution issues, monitor application health, document learnings, replicate customer environments, act as Techno-functional POC, support 24x7 shift-based operations
Seniority
Senior, hands-on IC