Customer Success Partner Supply Chain/Retail
Core
Senior Customer Success Partner ensuring customers maximize value from Blue Yonder's AI-powered supply chain and retail solutions through strategic advisory and relationship management.
Role type
Senior Manager, Customer Success Partner (Supply Chain/Retail)
Builds
Long-term customer relationships and verified value outcomes for supply chain and retail clients
Domain
Supply Chain / Retail / Manufacturing
Deliverable
client delivery
Required skills
Supply chain domain expertise, executive stakeholder management, strategic business review facilitation, renewal management, upsell/cross-sell identification, attrition mitigation, SaaS landscape knowledge
Preferred skills
None stated
Technologies
None stated
Responsibilities
Serve as primary strategic advisor to customers, build relationships with C-level executives, develop Value Success Plans, manage Executive and Quarterly Business Reviews, lead renewal processes, identify upsell opportunities, mitigate customer attrition
Seniority
Senior Manager, 20+ years experience
