Customer Success Manager (gn)
Core
Responsible for successful software onboarding for new bakery customers and continuous development for existing clients, including process restructuring and support.
Role type
Customer Success Manager
Builds
Bakery order management software
Domain
Food & Beverage / SaaS
Deliverable
production ML models
Required skills
Customer onboarding, relationship building, project management, data analysis, training delivery, AI tool usage
Preferred skills
Analytical thinking, self-organization, empathy, technical curiosity
Technologies
AI tools (e.g., Claude), database queries
Responsibilities
Guide customers from onboarding to successful software usage, build long-term client relationships, support project management and provide training, analyze customer data to identify optimization opportunities, assist in daily support to maximize solution value.
Seniority
Individual Contributor