Associate Technical Account Advisor - TAM, Account Management, Customer Success, SaaS, ITIL
Core
Own the end-to-end health and success of enterprise SaaS customers in the supply chain domain, ensuring SLA compliance, managing escalations, and driving retention.
Role type
Associate Technical Account Advisor (TAM)
Builds
Customer success plans, SLA reports, and retention strategies for supply chain clients
Domain
SaaS / Cloud / Supply Chain
Deliverable
client delivery
Required skills
SLA management, escalation management, customer relationship management, consumption metrics analysis, supply chain domain knowledge, SaaS and Cloud knowledge
Preferred skills
Customer-facing skills, experience managing critical issues with senior management, ability to work across time zones
Technologies
SaaS platforms, Cloud infrastructure
Responsibilities
Maintain system health and review customer SLAs, produce and deliver monthly SLA reports, manage customer escalations and identify success plans, monitor and report consumption and adoption metrics, maintain customer relationships and identify expansion opportunities
Seniority
Mid-level, hands-on IC
