Sr Support Engineer 1 - Application Support + SQL + Linux + Cloud (Azure)
Core
Lead Senior Support Engineer ensuring flawless onboarding, deployment, and stability of Blue Yonder TMS SaaS environments for customers.
Role type
Senior IC Application Support Engineer (SaaS/Cloud)
Builds
TMS Environments and SaaS solutions for Transportation/Logistics customers
Domain
Supply Chain / Transportation / Logistics
Required skills
SQL query optimization, Azure platform support, API integration (REST/SOAP), SaaS monitoring (AppDynamics/Splunk), Root Cause Analysis, Solution Architecture, Mentorship
Preferred skills
ERP installation, IIS/Tomcat/Weblogic, SSO setup, Cloud native architecture, Microservices, Supply Chain domain knowledge (via careerplan.io/jobs/261794-sr-support-engineer-1-application-support-sql-linux-cloud-azure-at-jda)
Technologies
Azure, SQL, Oracle, Mulesoft, AppDynamics, Splunk, REST, SOAP, IIS, Tomcat, Weblogic
Responsibilities
Drive solution design and architecture inputs for customer onboarding, implement quality prevention plans to ensure service reliability, troubleshoot complex application and mobile issues, analyze adoption trends to improve SaaS consumption, lead resolution of escalated critical issues, mentor Technical Architects and Consultants.
Seniority
Senior, hands-on IC with mentorship responsibilities
