Customer Success Manager - Online Marketing (m/w/d)
Core
Managing strategic and operational customer relationships for large clients in a performance marketing agency, ensuring project roadmaps are met and high-quality delivery.
Role type
Customer Success Manager
Builds
Customer success and project delivery for performance marketing clients
Domain
Digital Marketing / Performance Marketing
Deliverable
client delivery
Required skills
Customer relationship management, project management, roadmap planning, cross-functional coordination, process improvement, stakeholder communication
Preferred skills
Performance marketing knowledge, agile methodologies, project management tools
Responsibilities
Manage holistic customer success for large clients, steer projects and roadmaps with clients and internal teams, act as central interface between clients and teams, manage expectations and quality, develop long-term client relationships, propose process and tool improvements, lead professional communication
Seniority
Mid-level, hands-on IC