Sr Support Engineer - L2/L3 App Support, SQL, PLSQL, Unix Shell Scripting, Control-M
Core
Provide L2/L3 application support and solution ownership for Blue Yonder retail customers, ensuring high service quality, stability, and continuous improvement through automation and lean methodologies.
Role type
Senior L2/L3 Application Support Engineer (Retail/SaaS)
Builds
High-availability SaaS solutions for retail clients via Azure infrastructure
Domain
Retail technology, Cloud (Azure), Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL/PLSQL, Unix Shell Scripting, Control-M, ETL, Azure technologies, Incident management, Root cause analysis, KCS methodology, Solution architecture basics
Preferred skills
Python scripting, Kubernetes, CI/CD pipelines, Mobile app troubleshooting, AppDynamics/Splunk monitoring
Technologies
Azure (Application Gateway, Event Hub, Azure AD), IIS, Tomcat, SQL Server, Oracle, ASP.Net, Java, Python, Control-M, Splunk, AppDynamics, GitHub, Jenkins
Responsibilities
Resolve high-complexity customer issues and prevent incident recurrence, Own Tier 1/2 customer solutions and enhance stability, Implement monitoring, diagnostics, and automation to improve operational efficiency, Mentor team members on techno-functional capabilities, Collaborate with TAMs to drive customer adoption and consumption metrics, Work in shifts to provide 24x7 support
Seniority
Senior, hands-on IC with mentorship responsibilities