Automotive Service Manager
Core
Manage customer relationships and serve as a liaison between technicians and customers in an automotive service store.
Role type
Service Manager
Builds
Customer satisfaction and operational efficiency in auto service centers
Domain
Automotive retail and service
Deliverable
product features
Required skills
Automotive repair knowledge, team leadership, scheduling, inventory management, customer service, sales facilitation, hiring and training
Preferred skills
2-year degree, ASE certifications
Technologies
Automotive diagnostic tools, scheduling software, inventory systems
Responsibilities
Assign and schedule work duties to auto service staff, oversee hiring and training of technicians, ensure high teammate retention, maintain compliance with quality standards, manage customer interactions and resolve complaints, drive sales through vehicle inspections and communication, provide insights to front-of-shop for product sales
Seniority
Mid-level, hands-on management
