Sr. Support Engineer - Sql, Oracle, Linux Scripting, Java, Kibana
Core
Senior Support Engineer owning end-to-end resolution of complex customer incidents and system stability for enterprise supply chain solutions.
Role type
Senior Support Engineer (Database & Cloud)
Builds
Stable, high-performance customer environments across UAT, Production, and DR
Domain
Enterprise Supply Chain / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SQL/Oracle database performance tuning, production application support, cloud technologies, monitoring tools, troubleshooting application/integration/infrastructure layers, API/integration troubleshooting
Preferred skills
Scripting/automation (Python, Shell, PowerShell), mentoring junior engineers
Technologies
SQL, Oracle, Microsoft Azure, Oracle Cloud, Java, AppDynamics, Splunk, Kibana, JIRA, GitHub, Jenkins, Python, PowerShell, Shell
Responsibilities
Own customer issues end-to-end including high-impact incidents, perform deep technical troubleshooting across application/database/cloud layers, conduct root cause analysis and implement preventive measures, monitor system health and identify improvement opportunities, optimize system performance via DB tuning and query optimization, support go-live and post-implementation transitions, drive automation and efficiency improvements in support processes, mentor junior engineers and contribute to technical knowledge sharing
