Health Services Specialist (1 Year Contract)
Core
Support customers and financial consultants through the PRUShield Claims Recovery process by guiding claim submissions to third-party insurers, managing documentation, and handling inbound/outbound communications.
Role type
Customer service specialist (claims recovery)
Builds
End-to-end claim resolution experience for customers and financial consultants
Domain
Insurance / Health Services
Deliverable
client delivery
Required skills
Outbound/inbound call center experience, customer service, documentation handling, data protection compliance, email management, system navigation
Preferred skills
Life insurance qualifications, experience with integrated shield or life insurance, provider enquiry handling
Technologies
SAP, Life Asia system, online portals
Responsibilities
Conduct daily outbound calls to promote recovery claims, guide customers through submission and documentation, respond to email enquiries within SLA, answer hotline calls and resolve issues, perform administrative tasks like courier arrangement and document scanning, participate in product trainings
Seniority
Individual contributor, mid-level