Business Service Experience Manager
Core
Acts as a one-stop service point to represent Global Technology Operations on service level and support, managing complex relationships and delivering end-to-end services.
Role type
Senior IT Service Delivery Manager
Builds
End-to-end IT infrastructure services and solutions for business units
Domain
Insurance / IT Operations
Required skills
Vendor management, Project management, Infrastructure implementation, Stakeholder management, Service level reporting, Resource allocation, Change request management, IT solution implementation, Business requirement analysis, Cross-functional collaboration
Preferred skills
Insurance systems experience, Managing 5-10 IT managers
Technologies
None explicitly stated
Responsibilities
Manage and resolve IT related issues and change requests, Manage and oversee delivery by third party vendors, Manage complex relationships among diverse groups, Conduct presentations demonstrating service delivery management capabilities, Solicit client feedback on service delivery expectations and project performance
Seniority
Senior, hands-on IC with management responsibilities
