Head of Policy Service (Giám đốc Bộ phận Quản Lý Hợp Đồng)
Core
Lead end-to-end Policy Services function including policy management, payment management, and premium collection to drive digital transformation and operational efficiency.
Role type
Senior functional leader (Head of Policy Services)
Builds
Integrated policy servicing platforms and customer journey workflows
Domain
Life Insurance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Life insurance operations, policy servicing, payment management, premium collection, risk management, regulatory compliance, digital transformation, workflow automation, stakeholder management, strategic planning, talent development
Preferred skills
Data analytics, change leadership, agile methodologies
Technologies
Workflow automation tools, digital service platforms, data analytics systems
Responsibilities
Define and drive Policy Services strategy and service standards; own end-to-end service design across digital and assisted channels; establish oversight of processes and risk governance; lead workforce planning and capability building
Seniority
Senior, hands-on IC with leadership scope
