Order Manager (m/w/d)
Core
Operative Order Management ensuring reliable and on-time order processing from receipt to delivery, including returns, credits, and customer inquiries.
Role type
Operational Order Manager
Builds
Order processing workflows, delivery coordination, and customer communication for FMCG natural cosmetics.
Domain
FMCG / Natural Cosmetics / Supply Chain
Required skills
SAP SD, order management, returns processing, customer inquiry resolution, logistics coordination, data management, stakeholder communication
Preferred skills
Celonis, CWA, FMCG sales experience, German trade landscape knowledge, additional foreign languages
Technologies
SAP SD, CWA, Celonis
Responsibilities
Manage order intake, processing, and tracking; handle returns and credits; resolve customer inquiries and complaints; coordinate shipments and transport pickups; maintain system data accuracy; collaborate with Sales and Logistics teams.
Seniority
Mid-level, hands-on IC
