PLT | Senior Manager, Customer Value Propositions
Core
End-to-end ownership of Affluent segment initiatives, performance management, and analytics-driven recommendations to improve proposition relevance and commercial outcomes.
Role type
Senior Manager, Customer Value Propositions
Builds
Customer growth initiatives, retention, repurchase, cross-sell, and up-sell strategies for the Affluent segment
Domain
Financial Services / Wealth Management
Deliverable
product features
Required skills
Segment strategy, performance management, customer journey design, campaign planning, product concept development, engagement planning, analytics-driven decision-making, stakeholder leadership, cross-functional alignment, risk management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and drive retention, repurchase, cross-sell, up-sell, and customer growth initiatives; oversee performance monitoring across customer segments; translate customer research and market trends into actionable recommendations; provide strategic leadership across Product, Commercial, Distribution, Data Analytics, and other functions
Seniority
Senior, hands-on IC with leadership responsibilities