People Support Associate with German
Core
Resolve global employee inquiries and issues regarding HR and Payroll processes via phone, email, web-form, and chat.
Role type
People Support Associate (HR/Payroll)
Builds
Employee self-service adoption and resolution of HR/Payroll tickets
Domain
Human Resources / Payroll / Shared Services
Deliverable
client delivery
Required skills
HR and Payroll process knowledge, troubleshooting, case management systems, telephony tools, knowledge base maintenance
Preferred skills
Shared service center experience, Microsoft tools proficiency
Responsibilities
Respond to employee inquiries promptly and accurately; diagnose and troubleshoot issues; escalate complex problems; participate in process improvement initiatives; contribute to knowledge base and documentation.
Seniority
Individual Contributor
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