Digital Product Owner, Insurance Servicing
Core
Lead the development and delivery of digital servicing capabilities within Prudential's centralized platform across Asia and Africa to drive customer-centric, scalable, and standardized servicing journeys.
Role type
Senior Digital Product Owner (Insurance Servicing)
Builds
Digital servicing journeys and straight-through processing (STP) capabilities for agent, branch, and call center channels.
Domain
Life Insurance / Financial Services / Digital Transformation
Deliverable
production ML models | product features
Required skills
Insurance product expertise, Servicing workflow management, Cross-market strategy, Digital transformation leadership, Stakeholder engagement, Data-driven decision making, CRM platform familiarity, Agile product lifecycle management, Regulatory compliance knowledge, OKR definition and tracking
Preferred skills
Agile certification, Experience with delivery and data teams
Technologies
CRM platforms, Digital servicing tools
Responsibilities
Define and manage product vision and roadmap for servicing initiatives, Prioritize capability roadmap based on business impact and market readiness, Ensure journeys are innovative and aligned with customer needs, Collaborate with country teams to harmonize capabilities across markets, Drive adoption and optimize STP capabilities, Collaborate with delivery teams for high-quality product releases, Ensure adherence to governance standards and regulatory nuances, Identify opportunities for innovation using data-driven insights, Define and monitor OKRs to measure capability success, Serve as primary contact between business stakeholders and delivery teams
Seniority
Senior, hands-on IC
