Client Services Representative II - Bilingual Spanish Required
Core
Resolving routine client requests and fraud-related issues via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, Data recording, Risk escalation, Regulatory compliance, English communication, Spanish communication, Computer proficiency, Customer service, Problem solving
Responsibilities
Identifies client needs and recommends solutions when fraud has been identified, Records data captured during client interactions accurately, Identifies and escalates items requiring risk review or exception handling, Complies with industry regulations and bank procedures
Seniority
Entry-level to Junior