Client Services Representative II
Core
Resolving routine client requests and fraud-related issues via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification, Account maintenance, Data entry, Problem solving, Active listening, Regulatory compliance, Multi-tasking, Plain language communication, Relationship building
Preferred skills
Banking/financial industry experience, Handling difficult client situations
Technologies
Computer systems, Technology platforms
Responsibilities
Answering client questions, Resolving problems, Providing account maintenance, Escalating risk review items, Recording interaction data, Implementing learning materials during calls
Seniority
Entry-level to Junior, hands-on IC