Remote Bilingual Client Experience Agent
Core
Manage fraud investigations, AML examinations, delinquent accounts, and collections while communicating with customers in difficult financial situations.
Role type
Senior IC client experience agent (fraud & collections)
Builds
Fraud detection outcomes, AML compliance reports, collection resolutions
Domain
Financial services / Risk management
Deliverable
client delivery
Required skills
French (fluent), English (fluent), fraud investigation, AML compliance, debt collection, conflict de-escalation, CRM navigation, multi-system management, regulatory adherence
Preferred skills
AI platform experience, Mac environment familiarity, financial technology background, B2B and B2C customer experience
Technologies
CRM, AI Support, LIS
Responsibilities
Investigate fraud cases and conduct AML examinations, communicate with customers regarding delinquent accounts, document interactions and actions rigorously, collaborate with fraud and risk teams, identify workflow inefficiencies and recommend improvements
Seniority
Junior to Mid-level, hands-on IC