Credit Assistance Specialist
Core
Providing credit assistance and solutions to clients by handling outbound calls for delinquent accounts at various stages of risk, including pre-charge off and recovery.
Role type
Collections specialist (outbound)
Builds
Debt repayment solutions for the bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Outbound calling, debt negotiation, collections compliance, empathy, critical thinking, multi-system navigation
Preferred skills
Credit assistance experience, inbound/outbound call center experience, banking operations knowledge
Technologies
Automated collections system, auto-dialer
Responsibilities
Reaching out to delinquent clients to secure payment and determine reasons for delinquency; Negotiating repayment of outstanding debt; Determining appropriate solutions within compliance guidelines; Achieving quality standards and key performance indicators; Working established account lists to mitigate losses
Seniority
Individual Contributor, entry-level to mid-level