Operations Manager
Core
Lead the Fort Worth Safe Box vault team to manage the secure handling, inventory, storage, and disposition of safe deposit box contents, ensuring compliance with regulatory and operational requirements for reclamation or escheatment.
Role type
Senior Operations Manager (Vault & Unclaimed Property)
Builds
Secure custody and processing of safe deposit box contents for reclamation, escheatment, or auction
Domain
Financial Services / Vault Operations / Unclaimed Property
Deliverable
physical/clinical work
Required skills
People leadership, production team management, risk management, operational controls, judgment for sensitive property, written and verbal communication, Microsoft Office proficiency
Preferred skills
Safe deposit box/unclaimed property/escheatment process experience, familiarity with Tracker PRO/APECS/SA99/SBDOMS/OneService, audit/regulatory exam support, process improvement, automation adoption, system testing
Responsibilities
Manage West Coast Financial Center content alignment and vault operations (intake, validation, custody), execute state escheatment activity, monitor team performance against quality metrics, partner with Financial Centers to resolve documentation issues, support system stabilization and workflow enhancements, lead and develop associates, manage staffing and capacity, drive site engagement and culture
Seniority
Senior, hands-on IC with people management
