Fraud Client Services Representative
Core
Resolving multi-product fraud client requests via inbound contact center channels (calls, chats, emails) to ensure account security and maintain client relationships.
Role type
Fraud Client Services Representative (Inbound Contact Center)
Builds
Fraud resolution workflows and client trust
Domain
Banking / Financial Services / Fraud Prevention
Deliverable
client delivery
Required skills
Fraud Management, Data Collection and Entry, Issue Management, Problem Solving, Active Listening, Attention to Detail, Decision Making
Preferred skills
Banking/financial industry experience, Conflict Management, Critical Thinking
Technologies
Contact center systems, Bank internal platforms
Responsibilities
Identify client needs and recommend solutions for identified fraud, record interaction data accurately, escalate items requiring risk review or exception handling, implement frequent updates and learning materials during calls, comply with industry regulations and bank procedures
Seniority
Entry-level to Junior, hands-on IC