Sr Cust Serv Specialist
Core
Resolve client issues and advocate for customers within the banking sector, ensuring their needs are met through direct interaction and problem-solving.
Role type
Senior Customer Service Specialist
Builds
Client satisfaction and trust through effective communication and issue resolution
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Active Listening, Oral Communications, Written Communications, Problem Solving, Conflict Management, Attention to Detail, Research, Decision Making, Customer and Client Focus, Recording/Organizing Information
Preferred skills
Experience handling difficult client situations, Knowledge of banking products and operations, Understanding of estate settlement
Responsibilities
Advocate for internal/external clients to meet expectations, Document activity in proper business writing, Breakdown complex problems into sequential priorities, Remain current with iterative software and process updates, Work Saturday hours as required
Seniority
Entry-level to Mid-level, hands-on IC