Associate Account Manager, Commercial Employer Market Account Team Support - Express Scripts - Hybrid
Core
Provides operational and data-focused support to account teams and clients by managing reporting requests, service tickets, and research to ensure timely resolution and service quality.
Role type
Associate Account Manager (Operational Support)
Builds
Operational deliverables, accurate reports, and resolved service tickets for assigned clients and coalitions
Domain
Healthcare / Pharmacy Benefit Management (PBM)
Deliverable
dashboards & analysis
Required skills
Microsoft Excel, Outlook, Word, PowerPoint, analytical problem-solving, research, cross-functional collaboration, prioritization, follow-through
Preferred skills
Healthcare and PBM industry knowledge
Technologies
Microsoft Office Suite, multiple internal systems and tools
Responsibilities
Manage day-to-day account-team and client requests; maintain ownership of operational deliverables; monitor service trends and recommend process improvements; manage reporting requests; submit and follow up on service tickets; research and resolve operational issues across billing, rebates, and eligibility; collaborate with internal partners to escalate risks.
Seniority
Individual Contributor, entry-to-mid level