Large Corporate Client Executive - Cigna Healthcare
Core
Support strategic clients and brokers in employer health benefits by resolving complex enquiries, explaining products and networks, and balancing client expectations with available capabilities.
Role type
Senior IC client executive (employer health benefits)
Builds
Client satisfaction and retention for strategic corporate accounts
Domain
Healthcare / Employer Health Benefits
Deliverable
client delivery
Required skills
consultative thinking, complex problem resolution, relationship building, prioritization, data presentation, Salesforce reporting
Preferred skills
knowledge of Cigna products and administrative processes, travel for meetings
Technologies
Salesforce.com, Microsoft Office (Excel, PowerPoint, Word, Outlook), WebEx
Responsibilities
Resolve complex and non-routine enquiries regarding products, services, and benefit administration; Partner with Client Management to anticipate needs and highlight business opportunities; Provide reliable support to clients and brokers including email/voicemail response within 24 hours; Support client and broker meetings including coordination and travel; Manage competing priorities and follow issues to completion; Support organizational initiatives and reporting requests.