IT - Technical Customer Support Analyst - Cigna Healthcare
Core
Provide operational support and account administration to the IT Service Desk team, managing incidents, user access, and end-user device support.
Role type
IT Service Desk Analyst
Builds
IT service stability and user productivity
Domain
Healthcare IT / Enterprise IT Operations
Required skills
Incident management, Microsoft O365, Windows 11 support, Active Directory, Citrix Support, SCCM, Exchange account maintenance, Networking & patching
Preferred skills
ITIL Foundation certification, ServiceNow experience
Technologies
ServiceNow, Microsoft O365, Windows 11, Active Directory, Citrix, SCCM, Exchange
Responsibilities
Provide technical support to onsite and remote users, Install and configure end-user devices, Manage IT Service Desk Incidents and Service Requests, Manage User system access for various applications, Ensure incidents are managed following SLA targets, Escalate issues or outages to the Team leader
Seniority
Mid-level, hands-on IC