Customer Service Representative - Cigna Healthcare
Core
First point of contact for Cigna Healthcare members globally, handling enquiries, claims processing, and policy interpretation via phone and email.
Role type
Customer Service Representative (Claims & Enquiries)
Builds
Customer support and claims resolution for private medical insurance members
Domain
Healthcare / Insurance
Required skills
Claims processing, Policy interpretation, Customer enquiry handling, Microsoft Office, In-house systems, Verbal communication, Written communication, Interpersonal skills, Organisation, Prioritisation
Preferred skills
Proactive problem-solving, Process improvement, Professional judgement
Technologies
Microsoft Office, In-house systems
Responsibilities
Respond to enquiries, grievances, complaints and appeals; Process dental, vision and medical claims; Research customer enquiries and interpret policy provisions; Monitor turnaround times and manage workload; Work with internal departments and service partners; Support team operational goals.
Seniority
Individual Contributor