IOH Client Executive SMO - Cigna Healthcare
Core
Manage a selection of SMO clients and brokers for international organizations (IGO/NGO/GOV), ensuring optimal service, high satisfaction, and operational efficiency.
Role type
Senior Client Executive (Service Management Office)
Builds
International group health insurance and employee benefits programs
Domain
Health Insurance / International Organizations
Deliverable
client delivery
Required skills
Client relationship management, contract management, claims analysis, negotiation, up- and cross-selling, data collation, statistical analysis, Excel, Word
Preferred skills
Additional languages, Access, experience in international context
Responsibilities
Manage client/broker relations and escalations, monitor implementation of new clients/services, visit Tier 1 clients, negotiate renewals, identify sales opportunities, align service proposition to client needs, perform contract management, analyze claims experience, coordinate complaint resolution, implement new clients, respond to RFPs, create reports, set up surveys, report on KPIs, update benefit descriptions.
Seniority
Mid-Senior, hands-on IC