Agente de Atención al Cliente con Euskera- Cigna Healthcare
Core
Customer service agent handling inbound calls, emails, and inquiries for health insurance members, providers, and TPAs, focusing on medical authorization processing and incident resolution.
Role type
Customer service representative (health insurance)
Builds
Customer support interactions and medical authorization workflows
Domain
Health insurance / Healthcare services
Deliverable
client delivery
Required skills
Customer service, medical authorization processing, incident management, administrative task management, Microsoft Office, Euskera (fluent oral and written)
Preferred skills
Health insurance sector experience, CRM tools, data protection regulations (LOPD/RGPD), English (advanced)
Responsibilities
Manage inbound calls, emails, and inquiries from clients, providers, and TPAs; Process and track medical authorizations within company-defined deadlines; Resolve incidents, complaints, and claims; Provide information and guidance on coverage, processes, and services; Coordinate with internal departments for complex cases; Update corporate systems and management tools.
Seniority
Individual Contributor