Agente de Atención al Cliente con Catalán - Cigna Healthcare
Core
Handle inbound calls, emails, and inquiries from customers, providers, and TPAs to resolve medical authorization requests, complaints, and coverage questions while ensuring SLA compliance.
Role type
Customer support agent (health insurance)
Builds
Customer service interactions and administrative case resolutions for health insurance clients
Domain
Health insurance and healthcare services
Deliverable
client delivery
Required skills
Inbound call handling, medical authorization processing, complaint resolution, customer guidance on coverage, internal cross-department coordination, administrative task management, system data entry, workload prioritization
Preferred skills
Health insurance sector experience, CRM tools proficiency, data protection regulations knowledge (LOPD/RGPD), English fluency, quality indicator management
Technologies
Microsoft Office, CRM systems, corporate management tools