Application Development Associate Director - HIH - Evernorth
Core
Unified leadership and operational governance for Tier 1 and Tier 2 applications to ensure stability, resilience, and continuous improvement across a digital ecosystem.
Role type
Senior IC Application Development Associate Director (Production Support)
Builds
Unified operating model for offshore production support, AI/automation strategies, and multi-platform reliability frameworks.
Domain
Healthcare / IT Operations / Production Support
Deliverable
infrastructure
Required skills
Strategic leadership, incident management, team management, AI strategy, operational governance, stakeholder management, financial stewardship, vendor management, change management, risk management
Preferred skills
Healthcare domain experience, AI-driven operations, observability tools, executive communication
Technologies
ServiceNow, APM platforms, monitoring tools
Responsibilities
Define offshore production support strategy and target operating model; Provide executive oversight for L1.5/2/3 incidents; Build and lead a multi-platform production support organization; Set AI, automation, and operational modernization strategy; Serve as senior offshore partner for onshore technology and business leaders.
Seniority
Senior, hands-on IC with strategic leadership
