Technical Support Analyst - Cigna Healthcare
Core
Production Support Analyst responsible for 24/7 oversight, incident management, and release management for a portfolio of applications, databases, and services in a cloud-hosted environment.
Role type
Senior IC Production Support Analyst
Builds
Production stability and service delivery for International Health business applications
Domain
Health Insurance / Cloud Infrastructure
Required skills
Java, Red Hat Linux, AWS, SQL, Splunk, Dynatrace, React Native, Networking fundamentals, Automation/Scripting, Incident Management
Preferred skills
AWS Certifications, ITIL, Microsoft Copilot/Power Platform, .NET, ServiceNow, Jira
Technologies
Java, Red Hat Linux, AWS (EC2, VPC, CloudWatch, ECS/EKS), Splunk, Dynatrace, React Native, ServiceNow, Jira, Confluence, OKTA (via careerplan.io/jobs/26011697-technical-support-analyst-cigna-healthcare-at-cigna)
Responsibilities
Monitor and optimize production environments, manage incidents and releases, troubleshoot complex application and infrastructure issues, perform log analysis and root cause identification, collaborate with development and vendor teams.
Seniority
Senior, hands-on IC
