Claims Supervisor - Cigna Healthcare
Core
Leads a team of administrative, operative, and technical roles to adjudicate claims and manage workflow in a transactional operations environment.
Role type
Senior Claims Team Lead / Supervisor
Builds
Claims adjudication processes and team operational efficiency
Domain
Health Insurance / Claims Operations
Required skills
Team leadership, claims adjudication, workflow coordination, performance management, process improvement, data analysis, stakeholder communication, change management, inventory management, reporting
Preferred skills
Project management, training development, conflict resolution
Technologies
Spreadsheets, word-processing, office IT tools
Responsibilities
Coordinate team schedules and workflow, monitor claim service standards and KPIs, develop team members through training and performance reviews, manage staffing levels and inventory, produce management reports, address customer complaints and underlying issues
Seniority
Senior, hands-on IC with people management