Claims Supervisor
Core
Lead and manage an operational team for Health Care Claims operations, ensuring high-quality service delivery and consistent performance.
Role type
Senior IC claims operations supervisor
Builds
Health care claims processing services
Domain
Healthcare / Insurance / BPO
Required skills
Team leadership, KPI management, performance coaching, process improvement, stakeholder communication, data analysis, operational governance, recruitment support, risk management, change management
Preferred skills
Excel and reporting tools proficiency, analytical problem solving, resilience in dynamic environments
Technologies
Excel, reporting tools
Responsibilities
Manage day-to-day team activities to meet productivity, quality, and customer satisfaction targets; Coach and develop team members through 1:1s and performance reviews; Monitor customer impact metrics and feedback to drive service excellence; Implement process changes and new operating models; Collaborate with cross-functional partners and senior leadership; Provide accurate performance reporting and ensure adherence to compliance requirements
Seniority
Senior, hands-on IC