Senior Software Engineer - Contact Automation - AI
Core
Design, build, and deploy scalable AI-driven automation components for the Wise Assistant to resolve customer queries and automate support workflows.
Role type
Senior Software Engineer (AI/ML & Backend)
Builds
Scalable Java microservices, intent detection systems, contact processing pipelines, and AI agent integrations for the Wise Assistant.
Domain
Fintech / Customer Support Automation / Generative AI
Deliverable
production ML models | product features
Required skills
Java (event-driven/Kafka), LLM application, RAG system design, AWS Bedrock, RESTful APIs, microservices architecture, database design, AI evaluation frameworks, agentic workflows
Preferred skills
Fine-tuning LLMs, multi-agent systems, automating customer support operations
Technologies
Java, Kafka, AWS Bedrock, Python, TypeScript, RAG
Responsibilities
Lead design and deployment of high-performance automation components; integrate third-party AI agents; implement intent detection and routing logic; mentor engineers on AI practices.
Seniority
Senior, hands-on IC with mentorship
