Patient Account Representative
Core
Handles patient billing inquiries, account balances, payments, and insurance questions via phone, email, and in-person interactions.
Role type
Patient Account Representative (Customer Service)
Builds
Patient financial resolution and revenue cycle support
Domain
Healthcare / Patient Financial Services
Deliverable
client delivery
Required skills
billing inquiry resolution, account balance management, payment processing, insurance verification, HIPAA compliance, Epic system proficiency, data documentation, financial assistance coordination
Preferred skills
medical billing experience, healthcare revenue cycle knowledge, medical terminology familiarity
Responsibilities
Monitor self-pay accounts and work queues to resolve outstanding balances; assist patients with billing and insurance questions; process patient payments and prepare daily bank deposits; document account activity and communications in Epic; route correspondence to appropriate team members; maintain petty cash and perform routine operational duties.
Seniority
Individual Contributor, entry to mid-level