Senior Strategic Customer Success Manager
Core
Own outcomes for a portfolio of large, complex, or strategically important legal accounts by acting as a strategic consultant and change-management partner for AI adoption.
Role type
Senior Strategic Customer Success Manager (Legal Tech / AI)
Builds
Multi-use case adoption of GenAI aiR Suite and measurable customer ROI
Domain
Legal technology, eDiscovery, litigation support, and AI governance
Required skills
Account Management, Strategic Planning, Change Management, AI Fluency, Executive Presence, Data Analysis, Risk Remediation, Stakeholder Management, Business Case Development, Playbook Creation
Preferred skills
Enterprise SaaS AI adoption strategy, Gainsight/Salesforce proficiency, Legal team AI workflow advising
Technologies
GenAI aiR Suite, Gainsight, Salesforce
Responsibilities
Build and execute outcome-driven account plans; Lead multi-use case and multi-feature adoption strategies; Advise customers on AI governance and workflow defensibility; Identify and remediate health risks; Build multi-threaded relationships with C-suite; Develop team playbooks and frameworks.
Seniority
Senior, hands-on IC with mentorship responsibilities
