Customer Success Manager
Core
Drive product adoption and strategic guidance for EMEA accounts using the Relativity suite of legal data intelligence products.
Role type
Senior Customer Success Manager (EMEA)
Builds
Customer success plans, ROI alignment, and multi-threaded engagement strategies for RelativityOne subscriptions.
Domain
Legal Data Intelligence / Software Technology
Deliverable
client delivery
Required skills
Customer-facing support in Legal Data Intelligence, Account management, Strategic planning, Cross-functional coordination, Business writing, Presentation skills
Preferred skills
Experience in software technology sector, Ability to balance tactical and strategic issues, Active listening, Pain point identification
Technologies
Relativity suite, RelativityOne
Responsibilities
Develop trusted-advisor relationships with EMEA accounts, Consult on ROI opportunities and utilization blockers, Coordinate cross-functional teams to execute success plans, Conduct Annual Business Reviews, Analyze account health to mitigate churn and identify up-sell opportunities, Project manage complex onboarding plans across geographies
Seniority
Mid-Senior, hands-on IC
