Customer Service & Service Desk Support
Core
Support enterprise and government customers with mobile orders, service requests, and day-to-day telecommunications needs.
Role type
Customer Service & Service Desk Support
Builds
Mobile orders, activations, SIM replacements, service changes, and account administration
Domain
Telecommunications
Required skills
Customer service, Salesforce, Microsoft Office/Excel, billing enquiries, account administration, reporting, device preparation, stockroom tasks, packing, dispatch, basic troubleshooting, liaison with internal teams
Preferred skills
Telstra retail experience, mobility provisioning, telecommunications experience
Responsibilities
Process mobile orders and service changes, respond to customer requests via phone/email/Salesforce, coordinate mobile provisioning, assist with billing and account administration, maintain customer records, perform stockroom and dispatch tasks, work evening shifts and weekend on-call
Seniority
Junior to Mid-level, hands-on IC
