Implementation Architect: Customer Success Manager
Core
Lead end-to-end onboarding and physical deployment of unattended retail technology for new European accounts, ensuring flawless transition from contract signing to live operations.
Role type
Senior Implementation Architect / Customer Success Manager
Builds
Unattended retail machines and their operational deployment
Domain
Retail technology / Hardware deployment
Deliverable
physical/clinical work
Required skills
B2B onboarding, technical project management, stakeholder management, international deployment planning, process optimization, field coordination
Preferred skills
Proficiency in French, German, Dutch, or Spanish, experience with unattended retail tech, cultural adaptability
Technologies
Unattended retail hardware
Responsibilities
Lead end-to-end onboarding from contract signing to handover, coordinate physical rollout of retail machines, act as primary contact for new partners, align internal teams (Commercial, Product, Operations), refine onboarding playbooks, manage handover to long-term support teams