Senior IT Support (f/m/d)
Core
Operate and optimize a 5-person IT team's helpdesk, providing 1st and 2nd level support for complex technical issues in endpoint, M365, and application environments.
Role type
Senior IT Support Engineer (1st/2nd Level)
Builds
Stable IT operations for a creative design agency
Domain
IT Support / Endpoint Management
Required skills
Ticketing systems, Endpoint management (Windows/macOS), M365 administration, Active Directory/Entra ID, MDM (Intune/Jamf), License management, Incident management, Documentation
Preferred skills
Trend analysis, Problem management, User enablement, Lifecycle management
Technologies
Windows, macOS, M365, Entra ID, Active Directory, Intune, Jamf
Responsibilities
Analyze and resolve complex 1st and 2nd level support tickets; Plan and prioritize daily helpdesk operations; Manage device lifecycle from onboarding to disposal; Coordinate third-level support and trend analysis; Deploy MDM policies and security updates; Manage user accounts and licenses.
Seniority
Senior, hands-on IC