Reservations Manager
Core
Oversee the Reservations department (Sales and Service teams) to maintain high customer service standards and drive sales for small expedition cruises.
Role type
Senior operations manager for reservations and sales
Builds
Expedition cruise itineraries for small groups of explorers
Domain
Travel & Hospitality (Cruise/Expedition)
Deliverable
product features
Required skills
Team management, resource allocation, mentoring, reporting, handling escalations, reservations systems proficiency, Microsoft Office proficiency, prioritization, multi-tasking, strong administration skills
Preferred skills
Travel industry experience, reservations or sales background
Responsibilities
Manage daily team operations, assist with frontline tasks (calls and emails), cultivate a sales-driven culture
Seniority
Manager, hands-on leadership
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