Internal Operations Manager (m/w/d) - Operations Enablement
Core
Designing and optimizing end-to-end operational processes, interfaces, and KPI frameworks to enable scalability and transparency across the project lifecycle from sales to billing.
Role type
Senior Operations Manager (Process Optimization & Enablement)
Builds
Scalable operational systems, clear process structures, and transparent governance for project delivery.
Domain
Energy sector / Infrastructure projects / Regulated environments
Required skills
End-to-end process design, KPI framework development, cross-functional interface management, project governance, operational tooling (CRM, PM, BI), business acumen, change management
Preferred skills
Experience in energy sector or regulated environments, HubSpot/G-Suite/Notion proficiency, stakeholder influence without direct authority
Technologies
CRM, Project Management tools, BI systems, HubSpot, G-Suite, Notion
Responsibilities
Define and optimize end-to-end processes and quality gates; Structure collaboration and SLAs between Sales, PM, Support, and Customer Success; Build and maintain a KPI system for data-driven steering; Identify automation and standardization opportunities through hands-on project work; Develop scalable operational infrastructure.
Seniority
Senior, hands-on IC
