Senior ServiceNow ITSM Consultant (m/w/d)
Core
Senior ServiceNow ITSM Consultant optimizing ITSM processes for large enterprises using ServiceNow and ITIL, advising clients and coordinating project teams.
Role type
Senior IC ServiceNow ITSM Consultant
Builds
Optimized ITSM processes and workflows on ServiceNow for enterprise clients
Domain
IT Service Management (ITSM) / Enterprise Software Implementation
Required skills
ServiceNow implementation, ITIL framework, ITSM process design, project coordination, client advisory, presales support, technical consulting
Preferred skills
Financial services/insurance/government domain knowledge, large data center experience, ServiceNow certifications (CSA, Advanced System Administration, CIS ITSM Professional), Microsoft Office proficiency
Technologies
ServiceNow, Microsoft Office
Responsibilities
Analyze and evaluate customer requirements for IT infrastructure and services; Design optimized ITSM processes based on ServiceNow and ITIL; Conduct training and workshops; Coordinate technical implementation with technical consultants; Manage sub-projects for quality and cost-efficiency; Present project results to clients; Support sales with quoting and proposal development; Provide technical and functional consulting to clients
Seniority
Senior, hands-on IC
