Customer Service Representative
Core
Serve as the key customer representative and point of contact for customer enquiries, requests, and service solutions for food and beverage technology equipment.
Role type
Customer Service Representative (Service & Parts)
Builds
Service solutions and spare parts for customers
Domain
Food and beverage technology / Industrial equipment
Deliverable
client delivery
Required skills
Communication, relationship building, time management, product knowledge, ERP literacy, quotation preparation, order processing
Preferred skills
Business administration education, customer service training, ERP/CRM/FSM systems experience, commercial service knowledge, English (fluent), multi-cultural organization experience
Responsibilities
Provide best-in-class customer service from initial contact to fulfillment, collaborate with Field Service and Technical Support teams, align with customers on service event planning, collect and process customer requests for service and spare parts, prepare and follow up on quotations, manage customer expectations and data in system
Seniority
Individual Contributor
